What is the Call Queue

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Revision as of 21:08, 3 February 2012 by Adrian.dan (talk | contribs)
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The Call Queue allows you to receive multiple simultaneous calls and have them waiting on hold until one of your representatives is able to pick the calls. Your callers will listen to music on hold while waiting or even better, you can customize the Call Queue by having a marketing message or announcements played for your callers while they wait on hold for their call to be picked up. Call Queue gives your company a big business image, keeps an interaction between you and your callers while they are on hold and also gives you the benefit of never missing a call again.