Difference between revisions of "Sometimes calls are dropping"
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| − | - Verify you Internet Connection by pinging sip.voicemailtel.net to see if you have a steady connection to our servers; | + | - Verify you Internet Connection by continuously pinging (Start -> Run -> cmd -> ping -t sip.voicemailtel.net) sip.voicemailtel.net to see if you have a steady connection to our servers; |
| − | - Verify that your phone / adapter has been updated to its latest firmware<br> | + | - Verify that your phone / adapter has been updated to its latest firmware;<br> |
| − | - If you are running your phone behind a NAT firewall that is SIP aware, packet mangling may occur | + | - If you are running your phone behind a NAT firewall that is SIP aware, packet mangling may occur;<br> |
| − | - If you have other IP handsets or ATAs, check if they are also configured with the same terminal ID. This could create registration conflicts and sudden call drops as the server will only allow one terminal ID to register at a time. | + | - If you have other IP handsets or ATAs, check if they are also configured with the same terminal ID. This could create registration conflicts and sudden call drops as the server will only allow one terminal ID to register at a time.<br> |
Latest revision as of 15:14, 8 August 2013
- Verify you Internet Connection by continuously pinging (Start -> Run -> cmd -> ping -t sip.voicemailtel.net) sip.voicemailtel.net to see if you have a steady connection to our servers;
- Verify that your phone / adapter has been updated to its latest firmware;
- If you are running your phone behind a NAT firewall that is SIP aware, packet mangling may occur;
- If you have other IP handsets or ATAs, check if they are also configured with the same terminal ID. This could create registration conflicts and sudden call drops as the server will only allow one terminal ID to register at a time.
