Cannot receive calls

From VoiceMailTel Wiki
Revision as of 15:04, 8 August 2013 by Adrian.dan (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possible causes:

1. Power Outages
2. Loss of Internet Connectivity
3. Router / Firewall security settings blocking VOIP traffic.

Note: Calls should still route to Auto Attendent and/or VM. Customers can also choose emergency routing options, i.e. route to cell phones or landlines.