Difference between revisions of "Cannot receive calls"

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(Created page with 'This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possibilities:<br> 1. Power Outages<…')
 
 
(One intermediate revision by the same user not shown)
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This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possibilities:<br>
+
This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possible causes:<br><br>
 
1. Power Outages<br>
 
1. Power Outages<br>
 
2. Loss of Internet Connectivity <br>
 
2. Loss of Internet Connectivity <br>
3. Router / Firewall security options are blocking VOIP traffic.<br>
+
3. Router / Firewall security settings blocking VOIP traffic.<br><br>
Note: Calls should still route to Auto Attendent and/or VM. Customer can also choose emergency routing options, i.e. route to cellular phones.
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Note: Calls should still route to Auto Attendent and/or VM. Customers can also choose emergency routing options, i.e. route to cell phones or landlines.

Latest revision as of 15:04, 8 August 2013

This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possible causes:

1. Power Outages
2. Loss of Internet Connectivity
3. Router / Firewall security settings blocking VOIP traffic.

Note: Calls should still route to Auto Attendent and/or VM. Customers can also choose emergency routing options, i.e. route to cell phones or landlines.