Difference between revisions of "Cannot receive calls"
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Adrian.dan (talk | contribs) (Created page with 'This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possibilities:<br> 1. Power Outages<…') |
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| − | This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few | + | This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possible causes:<br><br> |
1. Power Outages<br> | 1. Power Outages<br> | ||
2. Loss of Internet Connectivity <br> | 2. Loss of Internet Connectivity <br> | ||
| − | 3. Router / Firewall security | + | 3. Router / Firewall security settings blocking VOIP traffic.<br><br> |
| − | Note: Calls should still route to Auto Attendent and/or VM. | + | Note: Calls should still route to Auto Attendent and/or VM. Customers can also choose emergency routing options, i.e. route to cell phones or landlines. |
Latest revision as of 15:04, 8 August 2013
This is related to the IP Handset (IP Centrex), or the Gateway Device (IBL, PRI) ability to register to VoiceMailTel network. There are a few possible causes:
1. Power Outages
2. Loss of Internet Connectivity
3. Router / Firewall security settings blocking VOIP traffic.
Note: Calls should still route to Auto Attendent and/or VM. Customers can also choose emergency routing options, i.e. route to cell phones or landlines.
