Difference between revisions of "Auto Attendant and Forwarding"
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==Auto-attendant== | ==Auto-attendant== | ||
| − | The Auto Attendant is your personalized menu to answer calls | + | The Auto Attendant is your personalized menu to answer calls. It presents your company to your callers or welcomes them and directs them to the person or department they wish to reach. It gives your business a professional image.<br> |
'''Options'''<br> | '''Options'''<br> | ||
| Line 25: | Line 25: | ||
Also known as '''Find Me''' / '''Follow Me''', the '''Call Forwarding''' feature allows calls to be routed to multiple numbers at the same time as well as to a sequence of different numbers. Calls can also be scheduled to go to different phone numbers at different times of the day.<br> | Also known as '''Find Me''' / '''Follow Me''', the '''Call Forwarding''' feature allows calls to be routed to multiple numbers at the same time as well as to a sequence of different numbers. Calls can also be scheduled to go to different phone numbers at different times of the day.<br> | ||
| − | + | '''How It Works'''<br> | |
While callers are on hold listening to music, the Call Forwarding feature locates you at the office, at home or on your cell phone and delivers the call.<br> | While callers are on hold listening to music, the Call Forwarding feature locates you at the office, at home or on your cell phone and delivers the call.<br> | ||
Latest revision as of 15:16, 16 July 2012
Auto-attendant
The Auto Attendant is your personalized menu to answer calls. It presents your company to your callers or welcomes them and directs them to the person or department they wish to reach. It gives your business a professional image.
Options
1. Your Auto Attendant message can be a simple greeting or a complex marketing announcement, with music on background
2. Your Auto Attendant message can be recorded by yourself or by VoiceMailTel
3. Your Auto Attendant can offer your callers unlimited extension options
4. By request your account can have multiple Auto Attendants (e.g. in case you would like to keep multiple phone numbers for 2 or more companies you own, on the same account, you can build individual Auto Attendants)
Message Recordings
Auto Attendant messages can be recorded by yourself or by VoiceMailTel. Find below the available options:
- recorded by yourself, over the phone
- uploaded by yourself on your VoiceMailTel online portal account
- recorded by VoiceMailTel with computer generated voice at no charge, upon script submission
- recorded by VoiceMailTel's professional voices, upon script submission and approval of VoiceMailTel's quotation
Voicemail busy/unavailable messages are following the same rules as Auto Attendant messages and have the same options:
- recorded by yourself, over the phone
- uploaded by yourself on your VoiceMailTel online portal account
- recorded by VoiceMailTel with computer generated voice at no charge, upon script submission
- recorded by VoiceMailTel's professional voices, upon script submission and approval of VoiceMailTel's quotation
Forwarding
Also known as Find Me / Follow Me, the Call Forwarding feature allows calls to be routed to multiple numbers at the same time as well as to a sequence of different numbers. Calls can also be scheduled to go to different phone numbers at different times of the day.
How It Works
While callers are on hold listening to music, the Call Forwarding feature locates you at the office, at home or on your cell phone and delivers the call.
When a call is transferred to you, your phone display shows you who is calling.
If you don’t answer, the call is forwarded to a second number or the caller has the option of leaving a message on your voicemail.
Call Forward settings are easy to change. You can change them yourself, as often as you want.
