VoiceMailTel Wiki - User contributions [en]

How can I cancel my account?

2012-09-25T13:06:11Z

Carmen.hadarau:

To request cancellation of an account please make sure the invoices payments are up to date and there is no outstanding balance on your account. 
If the abovementioned condition is fulfilled, to cancel an account simply send a cancelation email to sales@voicemailtel.com 
The account will be canceled the same day (working day) when VoiceMailTel received your request and you won't be billed for any extra day. 
We will be sorry to see you go. If you have a moment, please let us know why you are canceling so we can work to improve our service.

Can I cancel my account at any time?

2012-09-25T13:05:36Z

Carmen.hadarau:

You can cancel your account at any time. 
To cancel your account please make sure your invoices payments are up to date and there is no outstanding balance on your account. 
We will be sorry to see you go. If you have a moment, please let us know why you are canceling so we can work to improve our service.

My Account

2012-09-25T07:17:35Z

Carmen.hadarau:

=== Sign Up for a 30 Days Free Trial ===

1. Access '''[http://www.voicemailtel.com/services/costs-and-payment.html VoiceMailTel's website]''' and order your 30 Days Free Trial account 
2. Once you place the order online you will receive a notification email with a review of your order attached 
3. Within the next minutes (up to 4 business hours) a Sales Representative will call you on the phone number you entered in the Order Form. Phone confirmation is mandatory, no order will be activated without your confirmation by phone 
4. Once confirmed your new VoiceMailTel account will be activated and your Sales Representative will send you your account settings and VoiceMailTel's User Guide by email 
5. As soon as you receive your account settings and information by email you will be able to start using your VoiceMailTel account, to start placing and receiving calls.

=== Sign Up for a VoiceMailTel live account ===

1. In case you are familiar with how our system works or you don't need a Free Trial to test it, you can order directly a VoiceMailTel live account and start building it according to your business' needs. 
The steps to order a paid package are identical to the ones described above, to order a 30 Days Free Trial. 

2. In case you decide to go for the live account during your 30 Days Free Trial or once it ends, you can request your Sales Representative to start your live account.

=== Fees ===

There are NO activation or setup fees with VoiceMailTel! 
There are NO hidden fees with VoiceMailTel! 
You will be invoiced for the monthly service (includes Package, Plans, Extra Features, Phone Numbers) and monthly usage (the amount of minutes used for incoming and outgoing calls)

=== My VoiceMailTel Interface ===

All VoiceMailTel customers have access to their own interface / online portal account. 

Manage your account from your VoiceMailTel interface: 

1. '''Extensions'''

- schedule your numbers by Days of the Week and Working Hours / After Working Hours 
- setup your extensions: name extensions, change PINs, manage Music-on-hold on Forward, Manage your Caller ID for forwarded calls, Enable your Voicemail and Voicemail Notification 
- route your incoming calls to: another extension, a terminal or to external numbers 
- schedule your extensions, manage your extensions' greetings and your voicemail settings 

2. '''System'''

- manage your Fax access 
- manage your Music-on-hold for the main account and/or for extensions - choose from default music or upload your own music or announcements 
- setup your account's Dial-by-name options 
- manage and save your Directory list 
- select your Timezone 
- Block area codes or numbers you don't want to receive calls from, block Telemarketer Calls, block anonymous calls 
- setup your Call Me Now feature and place a Call Me Now button on your website (your visitors will be able to directly connect to your phone system with a simple click on it) 
- by request you can activate the Call Recording feature for your account and have your recorded files stored on your VoiceMailTel interface 
- choose or edit your account login details 
- start and setup your 911 Service access 

3. '''MyAccount'''

- order new features, numbers or calling plans 
- manage your company's contact information 
- check your up to date Billing reports (all invoices / payments and account balance) and payment options 
- use your Virtual Fax feature - send faxes anywhere within North America 

4. '''Call Reports'''

- check your detailed and up to date Call History by date, interval, call type, caller ID, source and destination 
- analyze your company's incoming and outgoing calls by hours, extensions, source or status 
- check your conference calls complete details

Troubleshoot

2012-08-06T13:09:46Z

Carmen.hadarau:

=== Possible situations ===

[[I want to know if my internet connection is good enough for VoIP]] 
[[I receive no caller ID name on my Rogers Wireless handset]] 
[[Inbound Caller ID is wrong on my Toll Free numbers]] 
[[Cannot receive calls]] 
[[Sometimes calls are dropping]] 
[[I have no dial tone]] 

=== Have you had any other problems? [http://wiki.voicemailtel.com/Main_Page#Contact_VoiceMailTel CONTACT US] ===

Android

2012-08-06T12:59:21Z

Carmen.hadarau:

'''The VoiceMailTel SIP Android Softphone is Android Compatible Mobile SIP client based on SipDroid.'''

*Notice:

The current version of the application was tested and works perfectly on Android minimum 2.2 version.

Requirements:

- for WiFi - you have to have a good signal

- for 3G - at least 80 Kb connection speed (for both upload and download)

== Setup ==

'''Step 1'''

Download VoiceMailTel SIP Android Softphone directly from '''[https://play.google.com/store/apps/details?id=org.voicemailtel.sipua&feature=search_result#?t=W251bGwsMSwxLDEsIm9yZy52b2ljZW1haWx0ZWwuc2lwdWEiXQ.. Google Play]''' and install it on your device.

[[File:Android 1.jpg]]

'''Step 2'''

After installation click on the Settings icon.

[[File:Android 2.jpg]]

'''Step 3'''

Enter your information in the required fields. Use your own display name, username (your terminal info) and password provided by [http://www.voicemailtel.com/ '''VoiceMailTel'''].

[[File:Android 4.JPG]] [[File:Android 5.JPG]]

'''Step 4'''

Make calls!

For any questions regarding our Softphone for Android please call us at 866-686-4236 or send us an e-mail to [mailto:support@voicemailtel.com '''VoiceMailTel Support''']

Can I receive faxes on multiple email addresses?

2012-08-06T12:54:13Z

Carmen.hadarau:

You can receive faxes on multiple email addresses if you create aliases, or group emails and setup the aliases/group email as the email you would like to receive faxes on. 
Aliases and Group emails can be created by accessing your Email Account Settings.

Am I being charged for calls to another Toll Free number?

2012-08-06T12:48:41Z

Carmen.hadarau: Created page with 'Calls made to any Toll Free number are not charged.'

Calls made to any Toll Free number are not charged.

Phone service

2012-08-06T12:47:21Z

Carmen.hadarau: /* Billing & Accounting */

=== Sign Up & Free Trial Information ===

[[Can I try your services?]] 
[[What is included in your 30 Days Free Trial?]] 
[[Am I going to be charged during the 30 Days Free Trial?]] 
[[Does your service require any contracts to sign?]] 
[[How long does it takes before I can start using the service?]] 
[[Are there any sign up fees?]] 
[[What is the fee for transferring a number?]] 
[[If I already have a toll free number, can I transfer it to my VoiceMailTel account?]] 
[[Do you also provide local numbers?]] 
[[Can I also order a Custom Toll Free number?]] 

=== User Guide ===

[[How can I access my VoiceMailTel Menu?]] 
[[How can I record a message for the Call Attendant?]] 
[[How can I review my message for the Call Attendant?]] 
[[How can I access my Voicemail by phone?]] 
[[How can I access my Voicemail online?]] 
[[How can I delete my Voicemails online?]] 
[[How can I manage my extension's settings?]] 
[[How can I enable my Quick Forward?]] 
[[How can I disable my Quick Forward?]] 
[[How can I forward calls to an external number?]] 
[[How can I forward calls to another extension?]] 
[[What do I do when calls are forwarded to me?]] 
[[How can I manage my call schedule?]] 
[[How can I manage my Voicemail Notification settings?]] 
[[Can I customize my music on hold online?]] 
[[Can I have custom music on hold?]] 
[[How can I make an International Call?]] 
[[Can I make International calls from my Toll Free number?]] 
[[Can I forward my calls to an International number?]] 
[[How can I make calls and check my voicemails when I'm traveling?]] 
[[Will I be able to check my messages whenever I want?]] 
[[How can I use the Calling Card feature?]] 
[[How can I use the Call Back feature?]] 
[[How can I use the Call Transfer feature?]] 
[[How can I add more features on my account?]] 
[[How can I setup simultaneous Call Forwarding?]] 
[[Can I control how long the phone rings before a call goes to voicemail?]] 
[[Can I have different greetings play at different times of the day?]] 
[[Can I change the package I have on my account?]] 
[[What is the Call Queue?]]

=== Technical guide ===

[[Can I have multiple phone numbers on one VoiceMailTel account?]] 
[[How many simultaneous calls can your system handle?]] 
[[How many extensions can my VoiceMailTel account handle?]] 
[[Does VoiceMailTel support 911 services?]] 
[[How many external numbers can I forward my calls to?]] 
[[How long can my main greeting be?]] 
[[How long can my voicemails be?]] 
[[How many voicemails can my extension handle?]] 
[[Can I forward my voicemail messages to other people?]] 
[[For how long are the calls records stored in my account?]] 
[[Is it possible for my VoiceMailTel system to be down?]] 
[[My Caller ID on Forwarding is not showing properly on my cell phone display.]] 
[[What about problems with my inside wiring, power and internet connections?]] 
[[What do I do if I have problems with my calls?]] 
[[What is Virtual PBX?]] 
[[What is a VOIP phone?]] 
[[What is a softphone?]] 
[[What is an Auto Attendant?]] 
[[What is Call Analysis?]] 
[[What is the Call Back feature?]] 
[[What is the Call Forwarding feature?]] 
[[What is the Call History feature?]] 
[[What is the Call Transfer feature?]] 
[[What is the Call Waiting feature?]] 
[[What is the Directory by Name feature?]] 
[[What is the Voicemail feature?]] 
[[What is the Message Notification feature?]] 
[[Do you have a Find Me / Follow Me feature?]] 
[[What is the difference between Find Me and Follow Me?]] 

=== Billing & Accounting ===

[[Harmonized Sales Tax]] 
[[How do you invoice me?]] 
[[Are there any monthly fees?]] 
[[How do I change the email your Billing Department has on file?]] 
[[Am I being charged for calls to another Toll Free number?]] 
[[Are there any hidden fees?]] 
[[Are there any surcharges for calling from payphones?]] 
[[Do I get charged when checking my voicemail messages by phone?]] 
[[Do I have to pay the entire monthly fee if I signed up for VoiceMailTel mid-month?]] 
[[Do I own the numbers?]] 
[[Will I be charged for Message Notification by email?]] 
[[Can I upgrade my account at any time?]] 
[[Can I cancel my account at any time?]] 
[[How can I cancel my account?]] 
[[Can I transfer my VoiceMailTel number(s) to another carrier?]] 

=== [http://wiki.voicemailtel.com/Main_Page#Contact_VoiceMailTel Contact Us] ===

Do you have a Find Me / Follow Me feature?

2012-08-06T12:42:54Z

Carmen.hadarau:

VoiceMailTel's Find Me / Follow Me feature is included in every account and is named '''Call Forwarding'''.

What is the Message Notification feature?

2012-08-06T12:42:31Z

Carmen.hadarau:

VoiceMailTel's '''Message Notification''' system allows you to receive messages when you're away from home, on the phone, or online, without an answering machine. You can check your messages whenever it's convenient for you (they're protected by your private password), and you won't have to worry about missing important calls because your phone was in use.

What is the Voicemail feature?

2012-08-06T12:41:47Z

Carmen.hadarau:

Whether you're in the office, working from home or on the road, you can access your voicemail and get notified of new messages as they arrive. Our Voicemail service allows you to check and receive all your voice messages through a personal computer or touchtone telephone.

What is the Directory by Name feature?

2012-08-06T12:40:36Z

Carmen.hadarau:

With VoiceMailTel's '''Directory by Name''' feature, your callers will never suspect that you're using a low-cost alternative rather than an expensive Fortune 500 PBX system. With your directory by name, which is a component of your virtual PBX, you will allow your callers to simply dial the first 3 letters of last name to get to the extension they need. Because the directory is auto-generated, the setup time is extremely short.

What is the Call Waiting feature?

2012-08-06T12:39:47Z

Carmen.hadarau:

VoiceMailTel's '''Call Waiting''' service allows you to place a call on hold while you answer a second call and alternate between the two. The Call Waiting feature allows you to get through when calling home even when the phone is in use. Furthermore, you'll know that others will be able to reach you when you're on the phone. Avoid busy signals with VoiceMailTel's Call Waiting service.

What is the Call Transfer feature?

2012-08-06T12:38:52Z

Carmen.hadarau:

VoiceMailTel's '''Call Transfer''' is a feature that enables you to transfer your incoming calls to another phone number without having to invest in an expensive telephone system. The Call Transfer feature enables you to transfer your incoming calls away from your office so that you are more accessible and your main phone line is available for other incoming business calls.

What is the Call History feature?

2012-08-06T12:37:52Z

Carmen.hadarau:

VoiceMailTel's '''Call History''' feature acts like a personal assistant, following you around all day tracking the calls you've made and received. 

As a subscriber, you receive an online account through which you can view all of your incoming and outgoing calls. You can track employees and sales calls, organize your messages and download them for archive-keeping purposes - or export them to Excel sheets for cost analyses.

What is the Call Back feature?

2012-08-06T12:36:37Z

Carmen.hadarau:

VoiceMailTel's '''Call Back feature''' is a good addition if you have sales representatives working in the field. When they need to call clients, they simply place the call through the company's main number. VoiceMailTel's Call Back feature displays the main company phone number on all outbound calls, so clients don’t have to remember multiple phone numbers.

What is Call Analysis?

2012-08-02T14:46:34Z

Carmen.hadarau:

The '''Call Analysis''' feature on your portal account helps you out with a professional and very useful inventory of all your company's incoming and outgoing calls. 
Any business owner wants to keep track of its company calls, but that usually takes a lot of time on counting or maybe even more persons employed to do the job. VoiceMailTel's '''Call Analysis''' feature does that for you automatically, so you will not miss any more time and your reports will be perfect, with no more errors. 
This feature also helps you keep track of your employees outgoing calls, meaning that you'll be able to see who's calling on personal interest or for job purposes, and also see whom of your employees are more productive and who are not.

What is Virtual PBX?

2012-08-02T14:35:27Z

Carmen.hadarau:

A '''Virtual PBX''' is an affordable alternative to the high costs of buying and maintaining a hardware-based PBX system, it does not require any new equippment to purchase and maintain. 
When you sign up with VoiceMailTel, you will get your own Toll Free or local number to use as your main business number. When multiple callers dial your number simultaneously they will be forwarded to extensions and mailboxes. You can transfer callers to different extensions, which can be assigned to employees and departments regardless of their geographical position. 
With '''FindMe/FollowMe call''' forwarding, customers calling your main number will be redirected to your offices/employees. You can redirect calls to different numbers at any time, or have calls automatically routed to different numbers in a fixed order. In addition, you can assign direct dial numbers to individual extensions providing your employees and/or departments with their own numbers. 
So if you have a local number in a certain city, your calls can be redirected to an office in another city or area.

How many simultaneous calls can your system handle?

2012-08-02T14:30:49Z

Carmen.hadarau:

For incoming calls on Toll Free numbers the number of simultaneous calls is unlimited. 
For incoming calls on your local number the number of simultaneous calls depends on the incoming/outgoing channels that are active on your VoiceMailTel account.

What is the Call Queue

2012-08-02T14:29:43Z

Carmen.hadarau:

The '''Call Queue''' allows you to receive multiple simultaneous calls and have them waiting on hold until one of your representatives is able to pick up the calls. Your callers will listen to music on hold while waiting or even better, you can customize the '''Call Queue''' by having a marketing message or announcements played for your callers while they wait. 
'''Call Queue''' gives your company a big business image, keeps an interaction between you and your callers while they are on hold and also gives you the benefit of never missing a call again.

Can I control how long the phone rings before a call goes to voicemail

2012-08-02T14:27:39Z

Carmen.hadarau:

You can control how long the phone rings before your calls are directed to voicemail from your online portal account:
-> click on your extension from the left menu
-> click on Call Routing
-> choose your Forwarding rule (Call Terminal, Forward to another extension or Forward to external numbers)
-> increase / decrease the TimeOut (TimeOut is mentioned in seconds)

Can I control how long the phone rings before a call goes to voicemail

2012-08-02T14:27:24Z

Carmen.hadarau:

You can control how long the phone rings before your calls are directed to voicemail from your online portal account:
- click on your extension from the left menu
-> click on Call Routing
-> choose your Forwarding rule (Call Terminal, Forward to another extension or Forward to external numbers)
-> increase / decrease the TimeOut (TimeOut is mentioned in seconds)

How can I use the Call Back feature

2012-08-02T14:25:57Z

Carmen.hadarau:

To use the Call Back feature from any phone that is not connected to the VoiceMailTel service:

'''1.'''
- dial your company's main phone number
-> wait for the main greeting to begin
-> press *
-> wait for the menu to begin
-> press 3
-> enter your extension
-> enter your extension's password
-> the call will be disconnected and the system will call you back

'''2.'''
- after you answer the call, a tone is provided in order to enter the phone number to be called

'''Note:''' The Call back feature will work only if your phone sends a valid Caller ID.

How can I use the Calling Card feature

2012-08-02T14:24:00Z

Carmen.hadarau:

'''From any phone that is not connected to the VoiceMailTel system:''' 

-> call your company's main phone number
-> wait for the main greeting to begin
-> press *
-> wait for the menu to begin
-> press 4
-> enter your Calling Card password
-> get dial tone
-> enter destination phone number and the call will be initiated

How can I manage my Voicemail Notification settings

2012-08-02T14:07:53Z

Carmen.hadarau:

-> Login to your VoiceMailTel online portal account 
-> Click on your extension (from the left menu) 
-> Click on Call Routing 
-> Choose the sixth step, Voicemail

How can I manage my call schedule

2012-08-02T14:07:12Z

Carmen.hadarau:

-> Login to your VoiceMailTel online portal account 
-> Click on your extension (from the left menu) 
-> Click on Call Routing 
-> Choose the first step, Schedule your Extension 
-> Enter the hours of the day and days of the week you are available for incoming calls 
-> Click the Save Settings button at the bottom of the page

How can I manage my call schedule

2012-08-02T14:06:45Z

Carmen.hadarau:

-> Login to your VoiceMailTel online portal account 
-> click on your extension (from the left menu) 
-> click on Call Routing 
-> choose the first step, Schedule your Extension 
-> enter the hours of the day and days of the week you are available for incoming calls 
-> click the Save Settings button at the bottom of the page

How can I forward calls to another extension

2012-08-02T14:05:23Z

Carmen.hadarau:

- Login to your VoiceMailTel online portal account 
-> Click on your extension (from the left menu) 
-> Click on Call Routing 
-> Click on the third option, Forward to another extension 
-> Choose the extension you want your calls to be forwarded if you do not answer 
-> Click the Save Settings button at the bottm of the page

How can I forward calls to an external number

2012-08-02T14:04:13Z

Carmen.hadarau:

- Login to your VoiceMailTel online portal account 
- Click on your extension (from the left menu) 
- Click on Call Routing 
- Choose the fourth step, Forward to external numbers 
- Enter the numbers you want your calls to be forwarded, by priority 
- Click the Save button at the bottom of the page 

'''Note:''' Make sure you don't forget to enter the desired TimeOut (time for the call to ring before being directed to voicemail) for all your forwarding rules

How can I forward calls to an external number

2012-08-02T14:03:52Z

Carmen.hadarau:

- Login to your VoiceMailTel online portal account
- Click on your extension (from the left menu)
- Click on Call Routing
- Choose the fourth step, Forward to external numbers
- Enter the numbers you want your calls to be forwarded, by priority
- Click the Save button at the bottom of the page

'''Note:''' Make sure you don't forget to enter the desired TimeOut (time for the call to ring before being directed to voicemail) for all your forwarding rules

How can I disable my Quick Forward

2012-08-02T14:02:14Z

Carmen.hadarau:

'''1.''' For Digital Phone Line connected to VoiceMailTel's system: 
- press *
- wait for the menu to begin
- press 2
- enter your extension
- enter your extension's password
- press 0

'''2.''' For other devices (cell or analog phones): 
- call your company's main phone number
- wait for the main greeting to begin
- press *
- wait for the menu to begin
- press 2
- enter your extension
- enter your password
- press 0

How can I enable my Quick Forward

2012-08-02T13:59:20Z

Carmen.hadarau:

'''1.''' For Digital Phone Line connected to VoiceMailTel phone service
- press *
- wait for the menu begin
- press 2
- enter your extension
- enter your extension's PIN
- enter the desired phone number using format 1XXXXXXXXXX and save

'''2.''' For other devices (cell or analog phones)
- call your company's main phone number
- press *
- wait for the menu
- press 2
- enter your extension
- enter your password
- enter the desired phone number using format 1XXXXXXXXXX and save

How can I access my Voicemail by phone

2012-08-02T13:44:16Z

Carmen.hadarau:

'''For Digital Phones connected to VoiceMailTel system:''' 
- press *
- wait for the menu to begin
- press 1
- enter your extension
- enter your extension's password
- select desired option

'''For other devices (cell or analog phones):''' 
- call your company's main phone number
- wait for the main greeting to begin
- press *
- wait for the menu to begin
- press 1
- enter your extension
- enter your extension's password
- select desired option

How can I review my message for the Call Attendant

2012-07-24T15:10:58Z

Carmen.hadarau:

'''1.''' For Digital Phone Lines:
- press *
- wait for the menu to begin
- press 5
- enter an extension
- enter extension's password
- press 2 and review the existing message

'''2.''' For other devices (cell or analog phones):
- call your company's main phone number
- press *
- wait for the menu to begin
- press 5
- enter an extension
- enter extension's password
- press 2 and review the existing message

How can I record a message for the Call Attendant

2012-07-24T15:04:32Z

Carmen.hadarau:

=== '''Over the phone''' ===

'''1. For Digital Phone Line'''
- press * and call
- wait for the menu to begin
- press 5
- enter an extension
- enter extension's password
- press 1 and record the message

'''2. For other devices (cell or analog phones)'''
- call your company's main phone number
- wait for the menu main greeting to begin
- press *
- wait for the menu to begin
- press 5
- enter extension
- enter extension's password
- press 1 and record the message

=== '''Upload message''' ===

Access your VoiceMailTel portal account -> click on Auto Attendants (left menu) -> click on Upload Greeting (make sure the file is *.wav ; 16 bit ; sample rate higher than 8000 hz)

=== '''Professional greeting''' ===

Send us your scripts and our sales team will contact you asap.

=== '''Computer generated greeting''' ===

Send us your scripts and our sales team will contact you asap.

How can I record a message for the Call Attendant

2012-07-24T15:03:57Z

Carmen.hadarau:

=== '''Over the phone''' ===

1. For Digital Phone Line
- press * and call
- wait for the menu to begin
- press 5
- enter an extension
- enter extension's password
- press 1 and record the message

2. For other devices (cell or analog phones)
- call your company's main phone number
- wait for the menu main greeting to begin
- press *
- wait for the menu to begin
- press 5
- enter extension
- enter extension's password
- press 1 and record the message

=== '''Upload message''' ===

Access your VoiceMailTel portal account -> click on Auto Attendants (left menu) -> click on Upload Greeting (make sure the file is *.wav ; 16 bit ; sample rate higher than 8000 hz)

=== '''Professional greeting''' ===

Send us your scripts and our sales team will contact you asap.

=== '''Computer generated greeting''' ===

Send us your scripts and our sales team will contact you asap.

How long does it takes before I can start using the service?

2012-07-24T14:45:29Z

Carmen.hadarau:

One of our sales representatives will call you within 4 hours since you placed the order, for a phone confirmation.
Processing an account takes from a few minutes up to 24 hours (for very complex setup settings). Once you receive your account settings on email, you will be able to start using your VoiceMailTel account.

Does your service require any contracts to sign?

2012-07-24T14:44:19Z

Carmen.hadarau:

You don't have to sign a contract with us, if you decide to use VoiceMailTel. It is a month to month service and you can cancel or upgrade your account at any time.

Does your service require any contracts to sign?

2012-07-24T14:43:30Z

Carmen.hadarau:

There are no contracts to sign if you decide to use VoiceMailTel, it is a month to month service. You can cancel or upgrade your account at any time.

Am I going to be charged during the 30 Days Free Trial?

2012-07-24T14:39:32Z

Carmen.hadarau:

No, you will not be charged at all during the 30 Days Free Trial. In case you reach your $10 credit limit before the trial ends, your account will be automatically suspended, but you will not be charged for anything. 
Charges will apply only if you decide to subscribe to a paid package.

Am I going to be charged during the 30 Days Free Trial?

2012-07-24T14:39:06Z

Carmen.hadarau:

No, you will not be charged at all during the 30 Days Free Trial. In case you reach your $10 credit limit, before the trial ends, your account will be automatically suspended, but you will not be charged for anything. 
Charges will apply only if you decide to subscribe to a paid package.

What is included in your 30 Days Free Trial?

2012-07-24T14:35:08Z

Carmen.hadarau:

In the 30 Days Free Trial period you can choose any package from our offer. Our free trial includes a credit limit of CAD 10 and a generic Toll Free number, but no other optional features and no access to international calls. You can upgrade your account to a paid package at any point during the free trial. There are no further obligations for you after the trial ends.

Can I try your services?

2012-07-24T14:33:48Z

Carmen.hadarau:

We offer a '''30 days free trial''' period if you want to test our services, without any further obligations on your part.

Can I try your services?

2012-07-24T14:32:23Z

Carmen.hadarau:

We offer a '''30 days free trial''' period if you want to test our services. Our free trial includes a credit limit of CAD 10 and a generic Toll Free number, but no other optional features and no access to international calls. You can upgrade your account to a paid package at any point, during the free trial or not. There are no further obligations for you after the trial ends.

Main Page

2012-07-16T15:19:23Z

Carmen.hadarau: /* Desk Phones */

== Customer Support Information ==
Here is the place where we publish all relevant information related to the setup and usage of our service. 
You can find information for configuration of your software/devices, frequent answered question, troubleshoot information and many other useful stuff. 
'''Click on section titles to access info pages:''' 

=== [[My Account]] ===

Information on how to order and activate a VoiceMailTel phone system account. 
All you need to know about your VoiceMailTel interface. 

=== [[Phone Numbers]] ===

Everything you need to know about VoiceMailTel's phone numbers.

=== [[Auto Attendant and Forwarding]] ===

The Auto Attendant feature (also known as automated attendant, call attendant, or main greeting) guides callers to the extensions they want to reach.

=== [[Desk Phones]] ===

Information regarding device configuration for ata, IP phones, soft phones and well known compatible routers. 
Before trying to setup your phone check if your device is not already tested by us and its configuration posted in this section. 

== Networking for VoIP ==

Want to make sure your Internet access is enough to run VoIP? 

Access: [http://www.myconnectiontest.com/voiptest/try.html TEST] 

This short test will simulate a phone call over your internet connection. If you pass the test, you may qualify for our voice services with your existing internet access. 
This test requires the [http://www.java.com/en/download/manual.jsp Java Runtime Environment] installed on your computer. 

== Buy from VoiceMailTel ==

Order now your '''''VoiceMailTel 30 Days Free Trial Account''''' from our [http://www.voicemailtel.com/services/costs-and-payment.html '''WEBSITE'''] 

Buy phones, adapters, routers, or accessories from our [http://shop.voicemailtel.com/ '''VOICEMAILTEL SHOP'''] 

== Contact VoiceMailTel ==

For any inquiries about our products, services and rates please feel free to [http://www.voicemailtel.com/why-voicemailtel/contact-us/ '''Contact us ''']

== External Links ==

[http://www.voicemailtel.com '''VoiceMailTel website'''] 
[http://manage.voicemailtel.com/portal/login.php '''VoiceMailTel portal account login'''] 
[http://shop.voicemailtel.com/ '''VoiceMailTel hardware shop'''] 
[http://www.facebook.com/voicemailtel '''VoiceMailTel on FaceBook'''] 
[http://twitter.com/voicemailtel '''VoiceMailTel on Twitter''']

Auto Attendant and Forwarding

2012-07-16T15:16:00Z

Carmen.hadarau: /* Auto-attendant */

==Auto-attendant==

The Auto Attendant is your personalized menu to answer calls. It presents your company to your callers or welcomes them and directs them to the person or department they wish to reach. It gives your business a professional image. 

'''Options''' 
1. Your Auto Attendant message can be a simple greeting or a complex marketing announcement, with music on background 
2. Your Auto Attendant message can be recorded by yourself or by VoiceMailTel 
3. Your Auto Attendant can offer your callers unlimited extension options 
4. By request your account can have multiple Auto Attendants (e.g. in case you would like to keep multiple phone numbers for 2 or more companies you own, on the same account, you can build individual Auto Attendants) 

'''Message Recordings''' 
Auto Attendant messages can be recorded by yourself or by VoiceMailTel. Find below the available options: 
- recorded by yourself, over the phone 
- uploaded by yourself on your VoiceMailTel online portal account 
- recorded by VoiceMailTel with computer generated voice at no charge, upon script submission 
- recorded by VoiceMailTel's professional voices, upon script submission and approval of VoiceMailTel's quotation 

Voicemail busy/unavailable messages are following the same rules as Auto Attendant messages and have the same options: 
- recorded by yourself, over the phone 
- uploaded by yourself on your VoiceMailTel online portal account 
- recorded by VoiceMailTel with computer generated voice at no charge, upon script submission 
- recorded by VoiceMailTel's professional voices, upon script submission and approval of VoiceMailTel's quotation 

==Forwarding==
Also known as '''Find Me''' / '''Follow Me''', the '''Call Forwarding''' feature allows calls to be routed to multiple numbers at the same time as well as to a sequence of different numbers. Calls can also be scheduled to go to different phone numbers at different times of the day. 

'''How It Works''' 

While callers are on hold listening to music, the Call Forwarding feature locates you at the office, at home or on your cell phone and delivers the call. 
When a call is transferred to you, your phone display shows you who is calling. 
If you don’t answer, the call is forwarded to a second number or the caller has the option of leaving a message on your voicemail. 
Call Forward settings are easy to change. You can change them yourself, as often as you want.

Phone Numbers

2012-07-16T15:12:39Z

Carmen.hadarau: /* Local Numbers */

=== Toll Free Numbers ===

- businesses use Toll Free numbers to make it easy — and free — for callers to reach them 
- callers are not paying for airtime so your incoming calls from potential new customers will increase 
- Toll Free numbers give your company a professional image at a low price 
- Toll Free numbers are reachable from anywhere within North America 
- once a Toll Free number is activated on your account you own the number for life 

=== Custom Toll Free Numbers ===

- VoiceMailTel offers you the option to select your own Toll Free number 
- choose your Custom Toll Free number to suit your business (e.g. 1-800-BUY-TOYS) 
- Custom Toll Free numbers are easy to remember and become a trademark to your business 
- Custom Toll Free numbers are activated within 3-5 days since ordered 

=== Local Numbers ===

- VoiceMailTel offers Local Numbers in over 90 area codes from anywhere in Canada and USA 
- Local Numbers provide your business a local presence anywhere you want (e.g. even if you're from Toronto you can order a Montreal number and so establish a local presence in Montreal) 
- you can add as many Local Numbers on your account as your growing business requires 
- Local Numbers are charged CAD 3.5 / month 
- there are no setup or activation fees 

=== Porting your numbers to VoiceMailTel ===

- porting your numbers to VoiceMailTel is possible for both Local and Toll Free numbers 
- to transfer your numbers to VoiceMailTel you have to own the numbers and make sure your current carrier allows porting 
- the porting process takes up to 30 days 
- porting a Toll Free number to VoiceMailTel is charged CAD 30, one time fee 
- porting a Local number to VoiceMailTel is charged CAD 50, one time fee

My Account

2012-07-16T15:06:24Z

Carmen.hadarau: /* My VoiceMailTel Interface */

=== Sign Up for a 30 Days Free Trial ===

1. Access '''[http://www.voicemailtel.com/services/costs-and-payment.html VoiceMailTel's website]''' and order your 30 Days Free Trial account 
2. Once you place the order online you will receive a notification email with a review of your order attached 
3. Within the next minutes (up to 4 hours) a Sales Representative will call you on the phone number you entered in the Order Form. Phone confirmation is mandatory, no order will be activated without your confirmation by phone 
4. Once confirmed your new VoiceMailTel account will be activated and your Sales Representative will send you your account settings and VoiceMailTel's User Guide by email 
5. As soon as you receive your account settings and information by email you will be able to start using your VoiceMailTel account, to start placing and receiving calls.

=== Sign Up for a VoiceMailTel live account ===

1. In case you are familiar with how our system works or you don't need a Free Trial to test it, you can order directly a VoiceMailTel live account and start building it according to your business' needs. 
The steps to order a paid package are identical to the ones described above, to order a 30 Days Free Trial. 

2. In case you decide to go for the live account during your 30 Days Free Trial or once it ends, you can request your Sales Representative to start your live account.

=== Fees ===

There are NO activation or setup fees with VoiceMailTel! 
There are NO hidden fees with VoiceMailTel! 
You will be invoiced for the monthly service (includes Package, Plans, Extra Features, Phone Numbers) and monthly usage (the amount of minutes used for incoming and outgoing calls)

=== My VoiceMailTel Interface ===

All VoiceMailTel customers have access to their own interface / online portal account. 

Manage your account from your VoiceMailTel interface: 

1. '''Extensions'''

- schedule your numbers by Days of the Week and Working Hours / After Working Hours 
- setup your extensions: name extensions, change PINs, manage Music-on-hold on Forward, Manage your Caller ID for forwarded calls, Enable your Voicemail and Voicemail Notification 
- route your incoming calls to: another extension, a terminal or to external numbers 
- schedule your extensions, manage your extensions' greetings and your voicemail settings 

2. '''System'''

- manage your Fax access 
- manage your Music-on-hold for the main account and/or for extensions - choose from default music or upload your own music or announcements 
- setup your account's Dial-by-name options 
- manage and save your Directory list 
- select your Timezone 
- Block area codes or numbers you don't want to receive calls from, block Telemarketer Calls, block anonymous calls 
- setup your Call Me Now feature and place a Call Me Now button on your website (your visitors will be able to directly connect to your phone system with a simple click on it) 
- by request you can activate the Call Recording feature for your account and have your recorded files stored on your VoiceMailTel interface 
- choose or edit your account login details 
- start and setup your 911 Service access 

3. '''MyAccount'''

- order new features, numbers or calling plans 
- manage your company's contact information 
- check your up to date Billing reports (all invoices / payments and account balance) and payment options 
- use your Virtual Fax feature - send faxes anywhere within North America 

4. '''Call Reports'''

- check your detailed and up to date Call History by date, interval, call type, caller ID, source and destination 
- analyze your company's incoming and outgoing calls by hours, extensions, source or status 
- check your conference calls complete details

My Account

2012-07-16T15:01:48Z

Carmen.hadarau: /* Sign Up for a VoiceMailTel live account */

=== Sign Up for a 30 Days Free Trial ===

1. Access '''[http://www.voicemailtel.com/services/costs-and-payment.html VoiceMailTel's website]''' and order your 30 Days Free Trial account 
2. Once you place the order online you will receive a notification email with a review of your order attached 
3. Within the next minutes (up to 4 hours) a Sales Representative will call you on the phone number you entered in the Order Form. Phone confirmation is mandatory, no order will be activated without your confirmation by phone 
4. Once confirmed your new VoiceMailTel account will be activated and your Sales Representative will send you your account settings and VoiceMailTel's User Guide by email 
5. As soon as you receive your account settings and information by email you will be able to start using your VoiceMailTel account, to start placing and receiving calls.

=== Sign Up for a VoiceMailTel live account ===

1. In case you are familiar with how our system works or you don't need a Free Trial to test it, you can order directly a VoiceMailTel live account and start building it according to your business' needs. 
The steps to order a paid package are identical to the ones described above, to order a 30 Days Free Trial. 

2. In case you decide to go for the live account during your 30 Days Free Trial or once it ends, you can request your Sales Representative to start your live account.

=== Fees ===

There are NO activation or setup fees with VoiceMailTel! 
There are NO hidden fees with VoiceMailTel! 
You will be invoiced for the monthly service (includes Package, Plans, Extra Features, Phone Numbers) and monthly usage (the amount of minutes used for incoming and outgoing calls)

=== My VoiceMailTel Interface ===

All VoiceMailTel customers have access to their own interface / online portal account. 

Manage your account from your VoiceMailTel interface: 

1. '''Extensions'''

- schedule your numbers by Days of the Week and Working Hours / After Working Hours 
- setup your extensions: name extensions, change PINs, manage Music-on-hold on Forward, Manage your Caller ID for forwarded calls, Enable your Voicemail and Voicemail Notification 
- route your incoming calls to: another extension, a terminal or to external numbers 
- schedule your extensions, manage your extensions' greetings and your voicemail settings 

2. '''System'''

- manage your Fax access 
- manage your Music-on-hold for the main account and/or for extensions - choose from default music or upload your own music or announcements 
- setup your account's Dial-by-name options 
- manage and save your Directory list 
- select your Timezone 
- Block area codes or numbers you don't want to receive calls from, block Telemarketer Calls, block anonymous calls 
- setup your Call Me Now feature and place a Call Me Now button on your website (your visitors will be able to directly connect to your phone system with a simple click on it 
- by request you can activate the Call Recording feature for your account and have your recorded files stored on your VoiceMailTel interface 
- choose or edit your account login details 
- start and setup your 911 Service access 

3. '''MyAccount'''

- order new features, numbers or calling plans 
- manage your company's contact information 
- check your up to date Billing reports (all invoices / payments and account balance)and payment options 
- use your Virtual Fax feature - send faxes anywhere within North America 

4. '''Call Reports'''

- check your detailed and up to date Call History by date, interval, call type, caller ID, source and destination 
- analyze your company's incoming and outgoing calls by hours, extensions, source or status 
- check your conference calls complete details 
-

My Account

2012-07-16T14:59:55Z

Carmen.hadarau: /* Sign Up for a 30 Days Free Trial */

=== Sign Up for a 30 Days Free Trial ===

1. Access '''[http://www.voicemailtel.com/services/costs-and-payment.html VoiceMailTel's website]''' and order your 30 Days Free Trial account 
2. Once you place the order online you will receive a notification email with a review of your order attached 
3. Within the next minutes (up to 4 hours) a Sales Representative will call you on the phone number you entered in the Order Form. Phone confirmation is mandatory, no order will be activated without your confirmation by phone 
4. Once confirmed your new VoiceMailTel account will be activated and your Sales Representative will send you your account settings and VoiceMailTel's User Guide by email 
5. As soon as you receive your account settings and information by email you will be able to start using your VoiceMailTel account, to start placing and receiving calls.

=== Sign Up for a VoiceMailTel live account ===

1. In case you are familiar with how our system works or you don't need a Free Trial to test it, you can order directly a VoiceMailTel live account and start building it by your business' needs. 
Steps to order are identical to the steps to order a 30 Days Free Trial. 

2. In case you decide to go for the live account during your 30 Days Free Trial or once it ends, you can request your Sales Representative to start your live account.

=== Fees ===

There are NO activation or setup fees with VoiceMailTel! 
There are NO hidden fees with VoiceMailTel! 
You will be invoiced for the monthly service (includes Package, Plans, Extra Features, Phone Numbers) and monthly usage (the amount of minutes used for incoming and outgoing calls)

=== My VoiceMailTel Interface ===

All VoiceMailTel customers have access to their own interface / online portal account. 

Manage your account from your VoiceMailTel interface: 

1. '''Extensions'''

- schedule your numbers by Days of the Week and Working Hours / After Working Hours 
- setup your extensions: name extensions, change PINs, manage Music-on-hold on Forward, Manage your Caller ID for forwarded calls, Enable your Voicemail and Voicemail Notification 
- route your incoming calls to: another extension, a terminal or to external numbers 
- schedule your extensions, manage your extensions' greetings and your voicemail settings 

2. '''System'''

- manage your Fax access 
- manage your Music-on-hold for the main account and/or for extensions - choose from default music or upload your own music or announcements 
- setup your account's Dial-by-name options 
- manage and save your Directory list 
- select your Timezone 
- Block area codes or numbers you don't want to receive calls from, block Telemarketer Calls, block anonymous calls 
- setup your Call Me Now feature and place a Call Me Now button on your website (your visitors will be able to directly connect to your phone system with a simple click on it 
- by request you can activate the Call Recording feature for your account and have your recorded files stored on your VoiceMailTel interface 
- choose or edit your account login details 
- start and setup your 911 Service access 

3. '''MyAccount'''

- order new features, numbers or calling plans 
- manage your company's contact information 
- check your up to date Billing reports (all invoices / payments and account balance)and payment options 
- use your Virtual Fax feature - send faxes anywhere within North America 

4. '''Call Reports'''

- check your detailed and up to date Call History by date, interval, call type, caller ID, source and destination 
- analyze your company's incoming and outgoing calls by hours, extensions, source or status 
- check your conference calls complete details 
-